Raising concerns in confidence

Honesty and integrity are deeply engrained in our culture and it is everyone's responsibility at Benchmark, and the Schroders Group to ensure that remains the case. However, like all organisations, we face the risk of things going wrong or of unknowingly harbouring illegal or unethical behaviour.

We have robust procedures in place to make sure that our people and interested parties can raise any issues or concerns, confident in the knowledge that they will be taken seriously and investigated fully. 

Safecall global reporting service

External company Safecall provides an independent, confidential global reporting service, through their online portal or 24 hour phone line.

If you suspect wrongdoing, impropriety, unethical behaviour or have concerns regarding Benchmark and/or Schroders Group business practices, you may raise them confidentially. All reports are treated in confidence and you can opt to remain completely anonymous. Schroders will receive a non-attributable summary of issues raised to address the concerns appropriately.
A full list of regional freephone telephone numbers, where reports can be made in local languages as well as English, is available here with a summary below:

Location

Phone number

Australia

1800 312928

Channel Islands

0800 915 1571

France

00 800 72332255

Germany

00 800 72332255

Hong Kong

3077 5524

Luxembourg

00 800 72332255

Switzerland

00 800 72332255

Singapore

800 44 81773

UK

0800 915 1571

USA

1 866 901 3295 

Benchmark Financial Planning is an Appointed Representative of Best Practice IFA Group Limited which is authorised and regulated by the Financial Conduct Authority, the registration number is 223112. Registered office: Broadlands Business Campus, Langhurst Wood Road, Horsham, West Sussex, RH12 4QP. Registered in England and Wales No 07572431.

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk

The guidance and/or advice contained within this website are subject to the UK regulatory regime and are therefore targeted at consumers based in the UK.