Schroders Group cookie policy
1. What is a cookie?
Cookies are small files, which are stored on a user’s computer or mobile device when visiting a website. This allows the server to deliver a page tailored to a particular user.
Cookies also perform essential functions, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience.
Further information on when cookies are used to collect personal information about you is set out below and in our Privacy Policy.
2. What is the difference between first and third-party cookies?
Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.
First party cookies belong to the website domain that appears in the browser address bar. In our case, this will be www.schroders.com or www.cazenovecapital.com and we may set these cookies when you visit in order to recognise you when you return.
Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a Schroders ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as Google analytics, Facebook and Twitter.
3. What is the difference between session and persistent cookies?
There are two types of cookies which may be placed onto your device during a website visit. These are called session and persistent cookies.
Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. Searching for a particular fund). These cookies are deleted automatically when you close your browser.
Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.
Neither of these types of cookies are used to collect or share personal information.
4. How do I control which cookies are used/set on my devices?
Privacy manager
When you visit the site for the first time, or if you visit after clearing your cookies, you will see the following pop-up:
Schroders web site allows you to selectively accept cookies, based on your preferences, by clicking on "Manage cookies" link in the site disclaimer as seen above.
When clicking on "Manage cookies" the following Privacy manager window will appear where you can make your selection of which cookie types you are willing to accept:
Do note that out of the four categories of cookie types, the "Necessary" cannot be switched off as doing so would prevent using the web site effectively. It is worth noting that these cookies do not store any personal information.
5. How can I change settings from within my browser?
Our Privacy manager should make it easy for you to enable and disable all Schroders/Cazenove cookies but won’t stop all cookies from other websites being set. To change this you will have to amend your settings from within your browser.
The instructions for these vary by browser and they may change from time to time as new versions are released.
Here are some links to instructions for the most common browsers:
Microsoft Internet Explorer
http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://www.apple.com/uk/support/mac-apps/safari/
For other browsers, try searching for "managing cookies in (browser name)".
6. Cookie categories
There are four cookie categories that we use, based on the International Chamber of Commerce guide to cookie categories:
Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. These cookies gather no information about you that could be used for marketing or remembering where you've been on the internet.
This is the only category of cookies you cannot disable, as doing so would prevent the site from working properly. If you are not willing to accept these cookies, even though they do not store any personal information about you, we suggest that you navigate away from our site.
Performance
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
You may disable these cookies using our privacy manager, but in doing so will stop us form learning how our website is performing and making relevant improvements to enhance your online experience.
Profiling
These cookies gather information about your browsing habits to help us profiling our users. They remember that you've visited a particular website and share this information with other organisations such as advertisers. If you leave these enabled we will be able to understand which of our products, services and offers may be relevant for you ("user profiling").
If you turn off these cookies you will still see un-targeted ads online which will not be tailored to things that may interest you.
Functionality
These cookies allow the website to remember choices you make (such as your audience type, language or the region you are in) and provide enhanced, more personal features. For example by enabling these cookies we are able to take you to the relevant country and audience content.
The information these cookies collect cannot track your browsing activity on other websites.
Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience meaning you would have to reset these for every visit.
7. Cookies on our site
Here is a list of cookies by category. Not all cookies will apply to all Schroders sites, some may apply only to Cazenove.
Necessary
Tealium (utag_main)
Within this cookie are several built-in values that keep track of visitor sessions. These are used to collect general and page specific analytic data, such as page type viewed.
New Relic (JESSIONID)
This cookie is used to store a session identifier so that New Relic can monitor session counts for an application. Does not retain any personal data as defined by the EU General Data Protection Regulation (GDPR).
BIG-IP (BIGipServer# (BIGipServer~Schroder_Prod~www.schroders.com_HTTP_Pool)
This cookie is associated with the BIG-IP product suite from company F5. This cookie manages sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.
SESS#
This cookies purpose to preserves the visitor’s session state across page requests.
Performance
SessionCam (sc.ASP.NET_SessionID, sc.Status, sc.UserId)
Schroders uses SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from Schroders website is for Schroders internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Glassbox (_cls_s, _cls_v)
Schroders uses Glassbox for analysis. Glassbox is a product that has been developed by Glassbox LTD. Glassbox may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected will remain anonymous and is only used to by Schroders to improve the usability of this website. Data collected by Glassbox from Schroders website is for Schroders internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Google Analytics (_ga, _gid, collect)
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our services. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Mixpanel (mp_#_mixpanel (mp_c865e11a403dfc4cf45a916c9d890316_mixpanel)
This cookie is used to generate statistical data on how the visitor uses the website
Gstabvisited
This cookie tracks the user's navigations around the website.
Piwik (_pk_id.3.364d, _pk_ses.3.364d)
Piwik is an analytics tool used to measure and track users behaviour on Schroders group websites.
Profiling
DoubleClick (IDE, test_cookie)
The DoubleClick digital ad management platform uses cookies to collect anonymous visitor data to measure the effectiveness of Schroders advertising campaigns and to serve ads based on a user's prior visits to the Schroders website.
FlashTalking (flashtalkingad1)
Flashtalking use cookies to collect anonymous visitor data to measure the performance and effectiveness of Schroders advertising campaigns. This anonymous visitor data may also be used to personalise adverts based on a user's prior visits to Schroders websites
Functionality
Emails from Schroders and Cazenove
Schroders uses external email providers, Salesforce Marketing Cloud and Pardot. These platforms have the ability to track activity through online channels, using cookies, in order to provide you with a better online experience and a richer, more personalised client service. You can choose not to accept certain cookies by turning this feature off within the browser settings, however doing this may detract from your user experience and even prevent access to some of our websites.
LiverPerson (LPVID, LPSID-10177676)
LivePerson enables the online chat functionality so that Schroders intermediary team can communicate directly with visitors.
Pingdom (_cfduid, img/beacon.gif)
The Pingdom/CloudFlare cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a group of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.
Avocet (uuid)
Avocet uses cookies to collect anonymous data for the purposes of Information Storage & Access and Ad Selection, Delivery & Reporting.
Requesting literature (ASP.NET_SessionID)
Required cookie which preserves the visitor’s session state across page requests. If you opt out of these cookies you will have to re-enter your details every time you fill in a contact form or request literature through our site.
Brand
This cookie picks-up from the first time you log into eServices whether you’re a Schroders contact or a Cazenove contact, this enables us to only show content relevant to you.